Bird Marketing Group, LLC, doing business under the assumed name Unbridled Business (“Unbridled Business,” “we,” “us,” or “our”), wants you to understand the terms that apply to purchases made through unbridledbiz.com.
Because Unbridled Business offers several different types of products and services, refund and cancellation policies vary depending on what you purchase. Please review the applicable terms below before completing your purchase.
Digital Products and Downloads
All sales of digital products and downloadable materials are final and non-refundable.
Because digital products are delivered or made available electronically after purchase, we do not offer refunds, returns, or exchanges once a purchase has been completed.
If you experience a technical problem that prevents you from accessing or downloading a product you purchased, please contact us at [email protected]. We will make reasonable efforts to resolve the problem or provide access to the purchased material.
Online Courses
All online course purchases are final and non-refundable.
Once you purchase a course and access is provided, we do not offer refunds for failure to complete the course, changes in your schedule, or a decision that you no longer wish to participate.
If a technical problem on our end prevents you from accessing a course you purchased, please contact [email protected] so we can help restore your access.
Mentoring
Mentoring purchases are non-refundable.
We understand, however, that schedules occasionally change. A mentoring session may be rescheduled one time when you provide at least 48 hours' notice before your scheduled appointment.
Your payment will be transferred to the rescheduled session.
Cancellations or requests to reschedule made less than 48 hours before the scheduled session are not eligible for rescheduling, credit, or refund. Failure to attend a scheduled mentoring session without notice will result in forfeiture of the session and payment.
If you arrive late, your session will generally still end at the originally scheduled time. If you arrive so late that the session cannot reasonably be completed, the session may be considered forfeited.
If Unbridled Business needs to cancel a mentoring session and we cannot provide the service as scheduled, you may choose to reschedule the session or receive a refund for the affected session.
Image Critiques
Image critique purchases are non-refundable.
Image critiques involve professional review and preparation in addition to any scheduled meeting or Zoom session. Because work may begin before the scheduled critique meeting, the purchase itself cannot be canceled for a refund.
If your image critique includes a scheduled meeting or Zoom session, that meeting may be rescheduled one time with at least 48 hours' notice.
Requests made less than 48 hours before the scheduled meeting, or failure to attend the scheduled meeting without notice, may result in forfeiture of the meeting portion of the critique.
If you have not yet submitted your images and need additional time, please contact us as soon as possible. At our discretion, we may allow your critique to be moved to a later available date. This does not create a right to a refund.
If Unbridled Business is unable to provide a purchased image critique, you will be offered the opportunity to reschedule or receive a refund for the service we are unable to provide.
Speaking Engagements, Workshops, and Contracted Programs
Speaking engagements, workshops, programs, and other contracted educational services are governed by the cancellation, payment, and refund terms contained in the applicable agreement or contract.
Those terms supersede this Refund Policy when a separate written agreement applies.
Duplicate Charges or Purchases
If you believe you were accidentally charged more than once for the same purchase or inadvertently completed a duplicate purchase, please contact us at [email protected].
We will review the transaction and, when appropriate, correct or refund an accidental duplicate charge.
Product-Specific Terms
Certain products, services, programs, promotions, or special offerings may include refund, cancellation, or rescheduling terms specific to that offering.
When specific terms are clearly provided at the time of purchase or in a separate agreement, those terms will apply to that purchase and will supersede conflicting provisions of this general Refund Policy.
Chargebacks and Payment Disputes
If you believe there is a problem with a charge or purchase, please contact us first at [email protected] so we have an opportunity to investigate and resolve the issue.
Nothing in this Refund Policy limits any rights you may have under applicable law or through your payment provider.
Changes to This Policy
We may update this Refund Policy periodically to reflect changes in our products, services, or business practices.
Changes will be reflected by the “Last Updated” date at the top of this page. The policy applicable to your purchase will generally be the policy in effect at the time of that purchase, unless different terms were provided for the specific product or service.
Questions
If you have questions about this Refund Policy or a purchase from Unbridled Business, please contact:
Bird Marketing Group, LLC
d/b/a Unbridled Business
Email: [email protected]
Website: unbridledbiz.com